If you need advice about any of our products or need help with your on-line order, don’t hesitate to contact a member of our sales office team on 01484 642115.
Sales Office Opening Times:
Monday to Friday – 8.45am to 5.15pm
All of our lighting complies with the current British, European and International Luminaire Standards and has been satisfactorily assessed for conformity with the requirements for The Lighting Industry Association Quality Assurance Scheme (LIAQA), which substantiates this company’s claim for compliance with the Electrical Equipment (Safety) Regulations 1994. The issue of LIA Accreditation requires compliance with comprehensive Audit requirements and review of Documented Quality Systems and Control Procedures as required by the relevant EU directives and Regulations; CE Mark, LVD, GPSR, RoHS, REACH.
We have provided bulb information for all our lamps including maximum wattage. Please take note of this information when selecting product. Further detailed bulb information is available within the technical section of our website.
The majority of our lamps come with one of the following:
E27 – European screw fitting (27mm in diameter) with in-line switch.
E14 - European screw fitting (14mm in diameter) with in-line switch
B22 – Standard UK bayonet fitting.
Our childrens lighting complies with the latest edition of the Portable Luminaires for children standard EN 60598-2-10:2003 and comes complete with transformer which reduces the voltage to a maximum of 24v. In addition the bulb is protected either by a ‘bulb cover’ or diffuser.
Our LED lighting comes with a manufacturer’s 3 year guarantee and complies with the latest edition of the luminaire standard EN60598-1:2015 and all other required testing standards.
Our comprehensive range of shades are all measured in cm's.
The measurement relates to the diameter of the shade as shown below:
Our recycled glass has been the back bone of our glass range for many years. Not only is it elegant, but its better for the environment.
Producing recycled glass requires lower furnace temperatures and uses 25% less energy. So, our products are good for the environment and obviously good for your business in these environmentally-conscious times.
All of our frames come with a 5 year manufacturers guarantee. Only the highest grade materials are used for appearance, strength, resilience and flexibility. It is carefully selected and harvested from sustainable sources in South East Asia, Cane, Rattan, Banana Leaf and Abaca withstands heat and humidity and doesn’t dry or split like wood, making it ideal for conservatories.
All of our cushions are made in the UK to industry standard specification and are FR protected in accordance with the requirements of The Furniture (Fire) (Safety) Regulations 1988 (Amended 1989,1993 & 2010) as outlined in BS5852 Part 1 & 2.
The majority of our covers are reversible and can be removed. Although it may be possible to hand-wash some fabrics this is not recommended as it will reduce and/or remove the FR treatment. It is recommended that you dry-clean ONLY.
Cushion Replacement Service
We recognise that some customers may want to replace (remove just) their old cushions if they have become worn, damaged or simply dated.
If the cushions were originally purchased from Pacific (or Habasco), then we should have the template. However, to make sure the cushions fit perfectly, simply send the old cushions to us and we will replace in a fabric of your choice at a competitive price.
If the cushions were purchased from one of our competitors, we will still be able to offer the same service, and would again ask for the old cushions to be sent to us.