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Return Policy

RETURNS AND REFUNDS

In the unlikely event you want to return your Pacific products, we have all the information you need here to do just that with minimum fuss.

Simply complete the RETURNS FORM within 14 days of you receiving the item and we will contact you to arrange collection within 14 days.

Please return the item unused in its original packaging (where possible) and we will refund you in full, using your original payment method within 72 hours of receiving your returned goods in our warehouse.


COST OF RETURNS

 
You will be responsible for the following return costs:
 
Items under £200 (RRP) - £5.95
Items over £200 (RRP) - £19.95
Outdoor Furniture - £29.95

 

DAMAGED / FAULTY GOODS

 
If your item arrives damaged or faulty you should notify us via email within 48 hours of receipt together with photos to support your claim. We will of course be happy to collect the damaged item and provide you with a replacement at no cost to yourself.